Privacy Policy

1. Introduction

AxenTrade ("we", "us", or "our") is committed to protecting the privacy of individuals who access our website and platform. This policy applies to all visitors, registered users, and anyone who interacts with our services. By using our site or platform, you acknowledge that you have read and understood the practices described here.

2. Information We Collect

We may collect the following categories of information:

Information you provide directly: name, email address, phone number, and other details submitted through contact forms, account registration, or correspondence with our team.

Usage information: pages visited, time spent on the site, referring URLs, device type, browser type, and general interaction patterns collected automatically through standard web technologies.

Technical information: IP address, approximate geographic location, operating system, and log file data generated when you access our services.

Platform data: where applicable, information related to your use of analysis tools, preferences, and configuration settings within your account.

3. How We Use Information

We use collected information for purposes including:

— Operating, maintaining, and improving our website and platform functionality.

— Responding to enquiries, support requests, and communications you initiate.

— Sending administrative updates, service notices, and, where you have consented, marketing communications.

— Monitoring usage patterns to identify technical issues and enhance user experience.

— Complying with applicable legal obligations and enforcing our terms of service.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and analyse how our site is used. You can configure your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the site may not function properly without them. A separate cookie notice, where applicable, provides further detail on the specific categories of cookies in use.

5. Legal Basis for Processing

Where applicable data protection law requires it, we rely on one or more of the following legal bases to process personal information: performance of a contract with you, your consent, compliance with a legal obligation, and our legitimate interests in operating and improving our services, provided such interests are not overridden by your rights.

6. Sharing and Disclosure of Information

We do not sell personal information. We may share information with:

Service providers: third parties that perform functions on our behalf, such as hosting, analytics, and communication tools, under obligations to protect the data they process.

Legal and regulatory authorities: where required to comply with applicable law, respond to lawful requests, or protect our rights, property, or safety, or that of others.

Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality safeguards.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including satisfying any legal, accounting, or reporting requirements. Retention periods may vary depending on the type of information and the context in which it was collected.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Where information is transferred outside of the jurisdiction in which it was originally collected, we aim to ensure appropriate safeguards are in place in accordance with applicable data protection requirements.

10. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information, as well as the right to object to certain processing activities and to data portability. You may also have the right to withdraw consent at any time where processing is based on consent. To exercise these rights, please contact us using the details provided on our website.

11. Children's Privacy

Our website and platform are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their respective privacy policies before providing any information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out through the contact channels listed on our website. We aim to respond to legitimate enquiries within a reasonable timeframe.